Tech Support Specialists

Tier 1 & Tier 2 Troubleshooting: Diagnosing and resolving user technical issues involving software, hardware, network connectivity, and application bugs.

Helpdesk Ticket Management: Logging, triaging, and updating support tickets in platforms like Zendesk or Freshdesk, ensuring timely resolution and clear status updates.

Remote System Diagnostics: Guiding users step-by-step through configuration fixes, software installations, or account resets via remote desktop support or chat.

Knowledge Base Creation: Documenting recurring technical issues and solutions to build end-user FAQs and internal training guides.

Issue Escalation: Gathering system diagnostics, log files, and bug details to escalate complex, unresolved technical problems to senior engineering or product teams.