Customer Service/Sales Representatives

Omnichannel Customer Support: Handling inbound inquiries via phone, email, live chat, and social media to resolve customer questions and technical issues promptly.

Inbound & Outbound Sales: Executing lead follow-ups, conducting cold outreach, and guiding potential clients through sales pipelines to boost conversion rates.

Upselling & Cross-selling: Identifying customer needs during interactions to recommend complementary products, upgrades, or service tiers.

Account & Order Management: Processing transactions, managing subscription accounts, tracking orders, and handling billing inquiries accurately.

CRM Logging & Lead Tracking: Maintaining accurate records of customer interactions, sales call notes, and deal stages in CRM systems (such as Salesforce or HubSpot).